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Restoring Whatsapp messages - calling all tekkies!

Question

Hello, today I had to have my Samsung phone completely re-installed. I've managed to restore my Whatsapp messages but only up to around 14/9. The guy in the shop said that I should get back all my messages as they're stored "in the cloud"!! But that doesn't appear to be the case. I've followed tips online and deleted/re-installed Whatsapp several times, changed file names with great difficulty, but to no avail.
Any/all tips most welcome!!
Thanks in advance.
Chris

Answer
CC_R Oct 6, 2017 14:46

Think it depends if you've back them up which is an option in what's app and you could have opted in or out. What's app doesn't have its own cloud that I'm aware of so what is your phone do you jphave a cloud from you internet provider or pone they could be there.

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