legal

for the legal beagles..

If I send a package by UPS and it arrives tampered with and the contents STOLEN, am I:

a) liable to pay the bill for sending it ?

b) entitled to compensation if the package was not ensured ?

If anyone knows a human being at UPS, PLEASE let me know - I am encountering brick wall stuff, with juniors promising that 'responsables' will ring back, which of course they don't....

Thanks for any advice / info on similar experiences ?