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Eurostar tickets - to and from any Belgian station


I am fighting a battle with Eurostar having bought tickets to and from Brussels International station to London St Pancras.
I actually wanted to use the ticket from my local station and tried to do this on their booking site. Impossible.
I tried calling their number and held for 15 mins without a reply. I tried their live chat. No response. I finally emailed and eventually had a response 5 days later. By this time I had bought my tickets but now have to pay the additional fare to and from Brussels International station.
I am pretty angry as this is advertised as an All in fare.
I want to warn other users of this
I also want to point out how inefficient their Customer service is It is very much take it or leave it.
When I eventually received a reply to my complaint they offered to change the ticket to include the additional travel but the fares had increased and to change the ticket you pay a €30 penalty.