I've been customer with Belgian Telecom for many years. Overall, I've been happy with what they offer, as it suits my needs (having internet, mobile phone, and being able to make unlimited phone calls with my fixed phone to many countries). However, i'm very dissatisfied with their customer service.
It was back in September when I was out of internet for two weeks due to technical problems. I was assured that I would receive a credit for this. Now this is several months ago and nothing has happened. I have inquired several times, but they keep telling me that the person who validates the credit notes was behind.
A few weeks ago, I sent them a question concerning my mobile phone bill, but until today no answer yet. Upon asking, they told me they had forwarded my question to the person in charge.
I could go on and on. it seems that there is no proper follow-up to the queries of their customer. I would like to change my provider, but I haven't found one in Belgium with a comparable offer.
Anybody here has had similar experiences with Belgian Telecom?